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Frequently Asked Questions

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1. Do you offer workshop manuals for download?
2. How do I know the download time when I read 2CD or 4DVD?
3. How much is the effort to install the workshop software?
4. I am totally frustrated because I did not get along with the installation. I've imagined it easier. What should I do?
5. I find in your product description that the last software update from your workshop program is older than 5 years. As I use the latest version of Windows, raises for me the question whether the software runs well with my operating system.
6. I know how to turn a computer on and off, and I can use my email program. Can I install my workshop manual with this knowledge?
7. I don’t know how I can place an order.
8. The description mentioned that the catalogue is for the Japanese or other Asian market and will be delivered only in Japanese or other Asian language. Can I get this software also in another language or run this software on computers with other language?
9. My vehicle was manufactured for the Japanese, African or the American market. Can I find this model in an European catalogue?
10. Somebody can see/enter my personal data sheet or can get my password?
11. For the reason that technical documents from manufacturer for me appear more trustworthy as books from Bucheli, Motorbuch, Chilton, Bentley, Haynes or Lea, I'm looking for a factory manual. Can I trust you that the manual is really issued by the manufacturer, when I read: Factory repair and workshop manual?
12. If I order a CD which requires an installation key or an activation code, is this supplied?
13. I bought a program with you who need a license to open it. Is this license for life time?
14. My workshop manual has stopped to work. What has happened?
15. Is it possible to get the workshop manual printed in paper ware and not on CD?
16. I would like to return the product because I have changed my mind. How can I do it?
17. Why are your manuals packed with WinRAR?
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